1. Scope of service
- The company provides the agreed cleaning and washing services according to professional standards.
- The service is limited to the work specified in the invoice, work order or quote.
- Any additional services requested during the job require both parties' agreement and may incur extra charges.
2. Condition before work starts
- The customer acknowledges that the property or furniture may have existing defects, damage, scratches, breaks or signs of previous use.
- Cleaning is carried out based on the existing condition at the start of the service.
- The company is not responsible for scratches, breaks, cracks, damage or defects that existed before the work or resulted from age, weakness, poor installation or poor maintenance.
3. Carpets, sofas, mattresses and curtains
- Items are received and cleaned in their visible condition at pickup or inspection.
- The company is not responsible for pre-existing tears, burns, fading, color change, wear, or weakness in fabrics, stitching, adhesives or fillings.
- Cleaning may reveal old defects or stains previously hidden by dirt or use; this is not the company's responsibility.
- The company does not guarantee complete removal of all stains; results depend on the fabric, the age of the stain and its cause.
4. Carpets sent to the laundry
- Carpets are handled using professional methods suitable for their type.
- If the company is proven responsible for damage during washing, the maximum compensation is three times the cleaning fee of the damaged carpet only.
- Compensation does not include indirect losses, lost profits, moral damages or claims exceeding this limit, and applies only to the damaged carpet.
5. Stains and odors
The company aims for the best possible result but does not guarantee complete removal of all stains or odors, especially old, permanent, chemical, dye, burn or deeply soaked stains.
6. Customer responsibilities
- Disclose any defects, damage or material sensitivities before work starts.
- Remove or secure money, jewelry, documents and valuables before the service.
- Provide electricity, water and access needed for the job unless agreed otherwise.
- Inspect the work when finished and report any notes within 24 hours.
7. Circumstances beyond our control
The company is not responsible for delays or inability to perform due to circumstances beyond its control, including power or water cuts, natural disasters, government decisions or force majeure.
8. Limitation of liability
The company's liability is limited to the value of the service in question or the compensation limits above, whichever is lower, unless the law requires otherwise.
9. Complaints and claims
- Any complaint must be submitted within 7 days of the service date.
- The company may inspect and verify the case before deciding on any claim.
10. Governing law
These terms are governed by the laws of the State of Kuwait, and Kuwaiti courts have jurisdiction. This is an English translation; if there is any difference, the Arabic version applies.
